In inside sales, salespersons reach out to customers through email, phone calls, or other media platforms to sell the products or services. Inside Sales is all about understanding the customers’ needs and tracking them accordingly with the help of software programs.
According to Brevet Group, emails are 40% more effective in acquiring new customers than any other media. But 78% of the salespeople outperform their peers by selling on Facebook or Instagram.
So, the point is in today’s times’ online platform is the best way to target potential customers and increase revenue generation. To do so, you need to generate leads while engaging in inside sales. Let’s understand how it is done.
1. Integrate CRM
The integration of CRM, for instance, will help in making the efforts more productive and effective. Even cloud-based technology helps in streamlining the processes and giving out the updated analytical report. The more the involvement of technology, the smoother the operations will be.
The employees or sales reps will find it easier to deal with customer queries. The response time will be quick, and the issues will be resolved in no time.
Automation will help in understanding who your target audience is and how to tackle them effectively. This process will help in maintaining the customers’ pipeline and generating more leads.
2. Grab the Customer’s Attention
In inside sales, the salespeople call the clients and give details about what your product or service is. But if there are infographics and detailed presentations of your products and services, then it can grab the customer’s attention instantly. Creating a keen interest in your customers is the key to effective sales.
Anything that is up for sale has to be captivating. Hence, the sales pitch and mode of delivering the information form a crucial part. Your sales reps must also ask for referrals, as per statistics, only 11% of the salespeople ask for referrals.
On the contrary, 91% of the customers are willing to give references. Understanding “What is Inside Sales” forms the essential part of lead generation in acquiring better deals.
3. Draw Parameters and Focus on Improvement
There must be a criterion of evaluation in every sales team. You must keep providing training to the weak performers. Continuous training and mapping their performance can help you understand where they are lacking.
Researchers say, 55% of the employees do not have the required skill-set to perform in a sales job. But continuous training gives 50% higher net sales per employee.